Happy Skin Co

Money-Back Guarantee

We have absolute confidence in providing you with the best at-home IPL Hair Removal Handset in the world. That’s why we’re proud to offer our day 90-Day 100% Money-Back Guarantee.

In the unlikely event that you don’t see results, simply return your handset and we’ll give you 100% of your money back. Now you can get silky, smooth skin without the worry.

Please read and understand our terms and conditions below.

To claim our 90-Day 100% Money-Back Guarantee:

  1. The Money-Back Guarantee is only valid on the HappySkin Gen.2 and the HappySkin Ice handsets.  
  2. You must trial our handset for a minimum of 60 days (from the date of delivery) but for no more than 90 days.
  3. You must complete at least 6 treatments. A photo must be taken before you shave each week of the same treatment area/s. These photos are required so we can visually track the change in your hair growth journey. 
  4. If there are no noticeable results in hair reduction over the 6 - 12 sessions, email your 6 photos, a copy of your treatment tracker and order number to customercare@happyskinco.com
  5. All 90-day Money-Back Guarantee applications MUST be submitted within 90 days of receiving your handset.
  6. ALL images MUST have valid time and date stamps.
  7. If your application does not meet our return criteria, you will not be approved for a refund. Incomplete or illegible claims will not be refunded.
  8. If approved, we will refund you the handset purchase price (at the time of order), once the handset has been returned to our warehouse*.


The greatest determining factor for a successful treatment is simply using it consistently, as advised, and for the recommended period of time.

For those who are not consistent with their treatments, their results will reflect this. We cannot control how often you use your handset or how the handset is used.

Please ensure that the detailed User Guide is thoroughly read and understood. If the handset has not been used correctly, and as instructed, the refund will not be approved.

We reserve our right to reject a refund in the event that we are not satisfied, (acting reasonably) with the supporting evidence you provide to us.

Postage costs and the process of sending the handset back to us (once approved by our Results team) is the full responsibility of the claimant, and return postage costs will not be refunded.

We advise to return the handset via trackable mail. We cannot guarantee that all return items will reach us, unless tracked.

*We ask all customers to allow up to 2 business days for the return to be processed, once it has arrived at our warehouse*

Taken progress pictures, and LOVE your results? We’d love to see them, and give you a little something for sharing. Please send your images to hello@happyskinco.com with your order number, to claim your gift - from us, to you. 😊